Michael Penick
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Activity overview
Latest activity by Michael Penick-
Michael Penick created an article,
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Michael Penick created an article,
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Michael Penick created an article,
New World Security Access Form
In order for users to have access to the New World Systems this form will need to be completed.
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Michael Penick created an article,
RACF Form
This is the form that must be filled out and completed for all new and transferring employees in order for them to have access to the systems that they will be working with. Be sure to fill out w...
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Michael Penick created an article,
Cyber Security (Ransomware) Threat
Cyber Security (Ransomware) Threat – Things you can do to protect COB infrastructure: What is Ransomware: It is a type of malware that prevents or limits users from accessing their system, either ...
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Michael Penick created an article,
How to access the React Selfserve application
There are 3 ways to access the React software to reset you password and unlock your account. 1. At the log in screen there is a link under the password field that you can click on that will take y...
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Michael Penick created an article,
Desktop Agenda Dump Pool Setup
Step 1: From your desktop view Right Click on your mouse and a box should appear. Select New in the Box and another box should open select Shortcut in the box. Step 2: Another box should appear, ...
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Michael Penick created an article,
React Selfserve Tool
COB - IMS Department continues to work to deliver better service to all employees while simultaneously addressing staff productivity and most importantly the security of the City of Birmingham’s IT...
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Michael Penick created an article,
Welcome to the New IMS Helpdesk
Introducing our New IMS Helpdesk As part of our continuous effort to give you a better support experience, we have just migrated our customer support processes to Zendesk helpdesk application....